Contact Us / Shipping + Returns
QUESTIONS OR CONCERNS?
Click on our chat window on the bottom right and someone should be with you shortly. You can also shoot us an email at email@example.com
IMPORTANT NOTICE: SHIPPING DELAYS
Due to high demand, our warehouse is inundated with orders. We are doing our best to get each order out as quickly as possible. Orders placed Friday through Sunday may take extra days to process. Orders are shipped every German business day (excluding EU and German holidays). Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Thank you for your understanding. We appreciate your patience during this time.
Please note that delivery dates are provided by the courier, which can be subject to change. Please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.
Our products are coming fresh from Europe straight to your door within 1-5 business days! We process orders Monday through Friday. Orders placed on the weekend will be processed within 48 business hours.
Please note that all orders placed from getleche.com are intended to be used for personal use only.
All orders placed Monday - Friday before 3PM PST are shipped same day. On Saturdays, any orders before 1PM are shipped same day.
Any orders placed after these cut-off times will be shipped on the following business day. Shipping is done via USPS or UPS. We offer USPS Priority Mail, USPS Priority Express and UPS for expedited service.
Notice of Shipment emails with tracking number are sent once your order is processed. Allow up to 24 hours for USPS to update the tracking number in their system.
If you receive a product from us that appears to be damaged or defective, contact us immediately at firstname.lastname@example.org. We will gladly exchange damaged orders reported within 48 hours of delivery. Please include photos of the damaged product.
Discount codes may not be combined with other discount offers or promotions. Discount will be applied before shipping, handling, and tax. Some exclusions may apply. Offer may not be applied to previous purchases.
REFUNDS & EXCHANGES
To protect the integrity of the products in our warehouse, we do not accept returns or exchanges. Products that have left our warehouse cannot be accepted back, as this may compromise the quality of our stock and possibly lead to distribution of counterfeit products. Like this, we ensure that all products in our stock are authentic and of the highest possible quality.