Contact Us / Shipping + Returns
QUESTIONS OR CONCERNS?
Click on our chat window on the bottom right and someone should be with you shortly. You can also shoot us an email at email@example.com
UPDATE ON SHIPPING DELAYS:
Due to COVID-19, our carriers have been experiencing delays in delivery. While most orders are delivered within our normal 1-4 business days, some orders may take longer than usual to process.
In addition, after orders have been placed, package scans from our carriers may be delayed. As a result, orders may not show tracking for a few days – even when your order is already on the way. Please allow extra time for tracking updates and final delivery.
In rare cases, you may not have tracking visibility – orders may arrive before tracking becomes available.
Thank you for your understanding. We appreciate your patience during this time.
All orders placed Monday - Friday before 3PM PST are shipped same day. Any orders placed after 3PM PST will be shipped on the following business day. Shipping is done via USPS. We offer both USPS Priority Mail and USPS Priority Express for expedited service. USPS typically delivers within 1-3 days after they receive your shipment. Notice of Shipment emails with tracking number are sent once at the USPS facility.
For Rush Shipments, we offer USPS Priority Express that typically gets your orders delivered to you the next day. An exception is delivery to remote areas, which usually can take an extra day. Please contact us if you would like confirmation of scheduled overnight delivery. The cutoff time for orders requesting Priority Express is 1PM PST Mon -Fri.
If you receive a product from us that appears to be damaged or defective, contact us immediately at firstname.lastname@example.org. We will gladly exchange damaged orders reported within 48 hours of delivery. Please include photos of the damaged product.
Discount codes may not be combined with other discount offers or promotions. Discount will be applied before shipping, handling, and tax. Some exclusions may apply. Offer may not be applied to previous purchases.
REFUNDS & EXCHANGES
We are unable to accept any returns or exchanges on perishable (edible) goods and hygenic products such as baby care products and organic skincare.
The products that we offer on our website are considered highly sensitive as they are either fed or used on babies of all ages. In order to protect the integrity of our inventory, returns and exchanges are not permitted for these products.