SAVE WITH OUR WHOLESALE PACKS OF HIPP, HOLLE, LOULOUKA AND LEBENSWERT FRESH FROM EUROPE! FAST, FREE DHL EXPRESS SHIPPING!

FAQ

 

Why European formulas?

What is Biodynamic farming?

Open tab

Biodynamic farming is a holistic and natural approach to growing crops and raising animals that emphasizes healthy soil and animals. It is not simply an ecological approach, but one that also emphasizes ethics and healthy use of the land over short term profits. It was developed by Rudolf Steiner in the 1920's, not as a means of maximizing production, but as a means of working with nature. Biodynamic farming focuses on allowing animals to live in dignity. For example, cow dehorning is forbidden (more info here:) Through diversity of crop and a mindset of sustainability, the land is respected and maintained in stewardship.

What is Demeter farming?

Open tab

Demeter farming is the largest Biodynamic farming certification organization in the world. Demeter is the goddess of the grain, agriculture, harvest, growth, and nourishment, who presided over grains and the fertility of the earth. More info can be found: here

What are the standards for European baby formula?

Open tab

European standards do not allow corn syrup, rice syrup or carrageenan as ingredients in infant formulas. It has banned the use of pesticides or chemical fertilizers on the crops that the dairy animals graze on.  European formula companies have to abide by more rigorous standards than US companies. Our formulas, quite simply, are better for your baby, your wallet and the environment.

What is the difference between HiPP HA Stage One and Hipp HA Stage Pre?

Open tab

The primary difference between HiPP HA Pre and HiPP HA Stage One, is that HiPP HA Pre doesn't contain starch, so it is easier to digest. HiPP HA Pre is specifically designed for babies with sensitive tummies, in mind. With easier digestion, babies can eat more and be fuller, longer.  

What about cost?

Open tab

European baby formula such as HiPP, Holle and Lebenswert, which we sell, is an extremely affordable and much, much healthier alternative to anything found in the United States. Our formulas are directly competitive with brands such as Enfamil and Similac and yet without any of the junk! We offer an affordable, better alternative to US formula. Your baby will receive healthier, organic nourishment found in our brands of Holle, HiPP, and Lebenswert, free of the added junk and chemicals found in US brands.

Do you offer free samples?

Open tab

Unfortunately, we do not offer free samples. We'd love to offer our customers free samples, but for two things. First, we are unable to source sample size packets. Even if we were, however, able to offer sample size packets, it often takes an infant a little while to adjust to new formula. Sending sample packets is just not a very good way to try new formulas. Our advice is to pick a formula and give it a trial run for a few weeks. We simply cannot send enough samples to cover that long of a period, even if we had any. We're pretty confident your little one will love our formula!

Are the formulas irradiated and how is it shipped?

Open tab

The formula is shipped to us via air which has shorter transport time and better temperature regulation than sea freight.

They are possibly subject to xray during normal customs inspection which is not the same thing as irradiated. Irradiation is when radiation is used to kill food-borne bacteria and sterilize food. Our formulas are never subjected to irradiation. Once they arrive to us, they are stored in our clean, climate controlled warehouse.

Shipping + Returns

When can I expect my order?

Open tab

USPS typically delivers within 1-3 business days after they receive your shipment.

All orders placed Monday - Friday before 3PM PST are shipped same day. On Saturdays, any orders before 1PM are shipped same day.

Any orders placed after these cut-off times will be shipped on the following business day. Shipping is done via USPS. We offer both USPS Priority Mail and USPS Priority Express for expedited service.

Notice of Shipment emails with tracking number are sent once your order is processed. Allow up to 24 hours for USPS to update the tracking number in their system.

With the current impact of Coronavirus on shipping carriers, allow for possible delays.

Where do you ship?

Open tab

We currently ship everywhere in the US.

Do you offer Rush/ Overnight Shipping?

Open tab

For Rush Shipments, we offer USPS Priority Express that typically gets your orders delivered to you the next day. An exception is delivery to remote areas, which usually can take an extra day. Please contact us if you would like confirmation of scheduled overnight delivery.

The cutoff time for orders requesting Priority Express is 1PM PST Mon -Fri.

Do you ship out on Saturdays?

Open tab

Yes, we do! Our cut-off time for same - day shipping on Saturdays is 1PM PST.

Mon - Fri, the cut-off time is 3PM PST.

What is your return policy?

Open tab

The products that we offer on our website are considered highly sensitive as they are either fed or used on babies of all ages. In order to protect the integrity of our inventory, returns and exchanges are not permitted for these products.

Wholesale Orders

How long do wholesale orders take to be delivered?

Open tab

We ship wholesale orders from both our US and European warehouses. Allow 2 – 5 business days after placing your order. These are shipped via DHL Express or UPS Ground.

Will I need to sign for delivery?

Open tab

Bulk orders coming from overseas, sent with DHL, require signature upon delivery. You will receive a text from DHL Express that allows you to waive the signature.

Close (esc)

Popup

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart

Your cart is currently empty.
Shop now