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FAQ

 

Why European formulas?

What is Biodynamic farming?

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Biodynamic farming is a holistic and natural approach to growing crops and raising animals that emphasizes healthy soil and animals. It is not simply an ecological approach, but one that also emphasizes ethics and healthy use of the land over short term profits. It was developed by Rudolf Steiner in the 1920's, not as a means of maximizing production, but as a means of working with nature. Biodynamic farming focuses on allowing animals to live in dignity. For example, cow dehorning is forbidden (more info here:) Through diversity of crop and a mindset of sustainability, the land is respected and maintained in stewardship.

What is Demeter farming?

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Demeter farming is the largest Biodynamic farming certification organization in the world. Demeter is the goddess of the grain, agriculture, harvest, growth, and nourishment, who presided over grains and the fertility of the earth. More info can be found: here

What are the standards for European baby formula?

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European standards do not allow corn syrup, rice syrup or carrageenan as ingredients in infant formulas. It has banned the use of pesticides or chemical fertilizers on the crops that the dairy animals graze on.  European formula companies have to abide by more rigorous standards than US companies. Our formulas, quite simply, are better for your baby, your wallet and the environment.

How do you store your baby formula?

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We always strive to go above and beyond to provide the absolute highest quality product to parents buying our formula. Here are just a few ways we’ve ensured that the best formula gets to you and your babies:

1. All of Leche's formula products are supplied from Northern Europe, where temperatures are relatively cool all year round.

2. Our products are shipped to you via air freight, which has shorter transport times and better temperature control than sea freight.

How do I prepare the formula?

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You can view the preparation guide, feeding chart, and nutritional information for each formula on our website; simply scroll down to the 'Nutrition Information' and 'Preparation' tabs on the product page.

Freshness and Expiration Dates

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The products we sell are fresh out of production and therefore usually have a use-by date long in the future.

Expiration dates are listed in the European Format of Day/Month/Year. For example, 04/01/26 would indicate January 4, 2026.

Opened boxes stay good for 3-4 weeks (please check instructions on the label).

Make sure to follow the storage instructions on the label carefully to make sure the product stays good until its use-by date.

Can I use formula after the Expiration date?

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Please never use formula after its expiration date. It is a product that is precisely manufactured to have exactly the nutrient composition your baby needs.

After a certain time, the nutrients start to deteriorate and your baby won't be receiving the nutrient composition anymore that it needs for healthy development and growth.

What about cost?

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European baby formula such as HiPP, Holle , Loulouka and Lebenswert, which we sell, is an extremely affordable and much, much healthier alternative to anything found in the United States. Our formulas are directly competitive with brands such as Enfamil and Similac and yet without any of the junk! We offer an affordable, better alternative to US formula. Your baby will receive healthier, organic nourishment found in our brands of Holle, HiPP, Loulouka and Lebenswert, free of the added junk and chemicals found in US brands.

Do you offer free samples?

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Unfortunately, we do not offer free samples. We'd love to offer our customers free samples, but for two things. First, we are unable to source sample size packets. Even if we were, however, able to offer sample size packets, it often takes an infant a little while to adjust to new formula. Sending sample packets is just not a very good way to try new formulas. Our advice is to pick a formula and give it a trial run for a few weeks. We simply cannot send enough samples to cover that long of a period, even if we had any. We're pretty confident your little one will love our formula!

Shipping + Returns

What are your Shipping Times?

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Please note that delivery dates are provided by the courier, which can be subject to change. Please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.

Formula Orders

Our products are coming fresh from Europe straight to your door within 1-5 business days! We process orders Monday through Friday. Orders placed on the weekend will be processed within 48 business hours.

Please note that all orders placed from getleche.com are intended to be used for personal use only.

Non-Formula Orders

All orders placed Monday - Friday before 3PM PST are shipped same day. On Saturdays, any orders before 1PM are shipped same day.

Any orders placed after these cut-off times will be shipped on the following business day. Shipping is done via USPS. We offer USPS Priority Mail, USPS Priority Express and UPS for expedited service.

Notice of Shipment emails with tracking number are sent once your order is processed. Allow up to 24 hours for USPS to update the tracking number in their system.

Where do you ship?

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We currently ship everywhere in the US and Canada.

Will my packages have additional customs charges?

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Customs policies vary widely from country to country. Orders shipped outside of the EU may be subject to import taxes, customs duties and fees. These charges are not covered by Leche and are the responsibility of the customer.

Our US customers ordering for personal use typically do not have additional custom charges.

Do you offer Rush/ Overnight Shipping?

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For Rush Shipments, we offer USPS Priority Express and UPS Next Day(not available for Saturday delivery) that typically gets your orders delivered to you the next day. An exception is delivery to remote areas, which usually can take an extra day. Please contact us if you would like confirmation of scheduled overnight delivery.

The cutoff time for orders requesting rush shipping is 1PM PST Mon -Fri.

Do you ship out on Saturdays?

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Yes, we do! Our cut-off time for same - day shipping on Saturdays is 1PM PST / 4PM EST.

Mon - Fri, the cut-off time is 3PM PST / 6PM EST.

What is your return policy?

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To protect the integrity of the products in our warehouse, we do not accept returns.  Products that have left our warehouse cannot be accepted back, as this may  compromise the quality of our stock and possibly lead to distribution of counterfeit  products. This ensures that all products in our stock are authentic and of the highest possible quality.

Why can't I find my package if the carrier says it's delivered?

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We're sorry to hear you haven't received your package. Please check with other members of your household, your building management, or your neighbors to see if they've placed the package elsewhere. If you are still unable to locate the package and it's been more than 24 hours after the carrier marked as delivered, please contact your shipping carrier to file a claim on the package as lost, missing, or stolen. After shipment, the carrier assumes responsibility for the package. Leche is not responsible for packages that were missing or stolen after the shipping carrier tracking confirms it was delivered.

My package is stuck in Customs. What do I do?

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We’re so sorry to hear that your package is being delayed by customs. Please reach out to our customer support team at info@getleche.com and we’d be happy to assist you in trying to locate your package. 

Please note, Leche cannot contact customs on your behalf, but we are happy to guide you in the steps necessary to retrieve your package.

Are there any holidays that may delay shipments?

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Please see the list below for European and US holidays that may delay shipping.

All orders will be shipped out the following business day after a holiday.

US Holidays

January 1 - New Year’s Day

January 18 - Martin Luther King Jr. Day 

February 15 - President’s Day

May 25 - Memorial Day

July 4 - Independence Day

September 7 - Labor Day

November 26 - Thanksgiving

November 27 - Day after Thanksgiving

December 24 - Christmas Eve

December 25 - Christmas Day

European Holidays

May 21 - Ascension Day

June 01 - Whit Monday

October 03 - Unity Day

November 1 - All Saint’s Day

December 25 - Christmas Day

December 26 - St Stephen's Day / Boxing Day

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